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Responsibilities:Lagos State Consumers Protection Agency

The Agency was established to uphold the rights of consumers in Lagos State and saddled with the following functions:

  • Ensure speedy redress of consumer complaints through negotiation, mediation or conciliation
  • Advise the State Government on consumer protection policies
  • Ensure the replacement of hazardous products with safe products and seek ways and means of eliminating hazardous products from the market in conjunction with the relevant Government Agencies
  • Initiate investigation in its own name whether upon the receipt of a complaint or not
  • Publish from time to time the list of products the consumption and sale of which have been banned, withdrawn, restricted or not approved by the appropriate Federal Government Agencies
  • Cause an offending company, firm trade association or individual to compensate or provide relief to injured consumers or communities as a result of adverse effects of harmful products
  • Organize and undertake campaigns lectures or other forms of activities that may lead to increased public consumer awareness, enlightenment and conduct public information campaigns for the purpose of educating and advising consumers in relation to consumer protection and welfare
  • Encourage trade industry and professional associations to develop and enforce in their various fields, quality standards designed to safeguard the interest of consumers
  • Encourage the formation of voluntary consumer group or association for the interest of the consumer
  • Cause where necessary, quality tests to be conducted on a consumer product
  • Apply to Court to prevent the circulation of any product which constitutes an imminent public hazard, enforce and protect the right of consumers, or seek relief or compensation for injured consumers where negotiation, conciliation or mediation fails